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ING DIRECT (the trading name of ING Bank (Australia) Limited) is the world's leading direct savings bank and is wholly owned by ING Group.

Launching in 1999, ING DIRECT pioneered branchless banking in this country and quickly grew to become Australia's 5th largest retail bank. The Bank have achieved this by delivering what its customers have asked for; simple; straightforward; and good value products. By doing business online and over the phone, the Bank keep its overheads low and pass the savings onto the customers.

ING DIRECT reinvented the way Australians bank with the introduction of its high interest Savings Maximiser account. It then revolutionised the mortgage market by providing simple and straight forward home loans and in 2010, shook up transactional banking with Orange Everyday - an account with no monthly account keeping fees and no ATM fees when you withdraw over $200.

With more than 950 employees in Australia, ING DIRECT's strong customer service focus is reflected in the workplace. It's exciting, challenging and continually evolving. As a business the Bank like to do things differently and encourage their staff to do the same. The Bank have been recognised with many industry and customer voted awards across our business, products and customer service.

The success of ING DIRECT is mirrored around the globe, where more than 21 million customers in Canada, Spain, France, Italy, UK, Germany and Austria have made ING DIRECT the world's largest direct bank.
 

The Bank are regulated by the Australian Prudential Regulatory Authority (APRA) in Australia. APRA is responsible for regulating much of the financial industry, including insurance and superannuation companies. Institution seeking to be prudentially regulated as an authorised deposit-taking institution (ADI) is required to be authorised under the Banking Act 1959 (the Banking Act). The Australian Prudential Regulation Authority (APRA) is responsible for the authorisation process.